After two years as the company awarded the software factory contract of Transparency and Data Protection Council of Andalusia, Soltel enters production phase of the agency's new case management system, which seeks to digitize the work carried out in the organization, providing coverage to 75% of its workers.
Soltel streamlines the operations of the Transparency and Data Protection Council
What is the Transparency and Data Protection Council?CTPD)?
The Transparency and Data Protection Council of Andalusia is the independent supervisory authority on transparency and data protection of the Autonomous Community of Andalusia.
Created as a result of the publication of Law 1/2014According to the Public Transparency of Andalusia resolution of June 24, it is an organization in the process of formation that has carried out a process of rationalizing procedures as a starting point for the creation of a case management system that allows you to support the processing of your procedures.
Scope of the new management system
The construction of this case management system has fallen to Soltel, which in a record timeframe of just over 2 years, since the beginning of the project, it has managed to put In production, the processing of claims procedures in the area of Data Protection and all the processing of the Transparency Area.
The above assumes provide coverage to 75% of the agency's workers; 36 users out of a total of 49 workers that make up the Transparency and Data Protection Council of Andalusia.
In the coming months, the team of Soltel will integrate into the system the procedures of the General Secretariat, the Legal Office, and the Data Protection Compliance Office.
The key features of the new case management system
The project has reached a crucial stage with the recent implementation of the second phase of the system. This system has been designed and built under 5 fundamental premises:
- Adaptability to changing needs: The system has been designed with exceptional flexibility, allowing it to adapt to specific regulations and requirements at any time, without needing to modify the code.
- Speed in processing: Integration with electronic administration tools and automation of routine tasks have greatly improved times in repetitive and predictable processes, freeing users from this burden.
- Guided processing system: It is a system based on a powerful workstation that is fed by tasks generated automatically, as certain processing criteria are met in the files being processed.
- Strict control of deadlines: The system automatically collects the legal deadlines that must be met in any type of procedure and the tasks necessary to prioritize the processing of files with deadlines close to expiry.
- High level of security: Based on user profiles, this tool has a powerful security system that limits access to functions and file data according to their confidentiality, in addition to recording all accesses and changes made.
Soltel continues to drive the digital transformation of public bodies
The project discussed in this article, concerning the creation of a case management system for the Andalusian Transparency and Data Protection Council, represents another milestone in the modernization of public bodies by Soltel, as the company awarded the contract.
One of the most recent examples of this transformation is the recent Specialized Technical Office service in Health that the company will provide to SANDETEL, whose contract aims to provide comprehensive support to projects of the Ministry of Health and Consumer Affairs. In it blog Soltel provides up-to-date information on the latest awards and other milestones of the company.
