Recently, Soltel, a company dedicated to providing global IT and advanced engineering solutions for the digital transformation of public and private organizations, has been awarded Interesting contracts related to the Job Management service. In this article, we review some of their most recent awards.

1. Workplace service for the IHSM La Mayora (UMA-CSIC)

The La Mayora Institute of Subtropical and Mediterranean Horticulture (IHSM) of Málaga, a leading center for scientific research and headquarters of the Spanish National Research Council (CSIC), has required a workplace support service to help optimize the daily work of its staff. This service will be provided by professionals from Soltel Group and includes the Computer equipment maintenance, server maintenance, and first-level customer service at the center.

1.1. Description of Functions

The services to be performed will be carried out in coordination with the center's staff and will consist, in summary, of the following functions.

1. Workplace assistance and support for users: Provision of both on-site and remote support for center users, covering hardware and software on various platforms such as Windows, Mac, Linux, Android and iPhone.
2. Installation and configuration of equipment and peripherals: This includes the configuration of operating systems, applications, drivers, and shared services such as storage and printers, ensuring the correct installation and license management.
3. Installation and configuration of specific software: Office applications, email, and scientific software from the CSIC.
4. Network setup and troubleshooting: Connection and configuration of wired and wireless networks, resolving connection issues.
5. Maintenance of the radio link network: Management and maintenance of the center's radio link infrastructure using Ubiquiti technology.
6. Local server administration: Maintenance and configuration of servers with VMware and Windows Server technology, including services such as active directory, file server, printing and DNS.
7. Information securityImplementation of security measures, installation of antivirus software, and application of CSIC security policies.
8. Backup management: Performing and maintaining backups of the center's critical systems.
9. Incident Management: Receiving, registering, classifying, and resolving technical incidents, ensuring proper follow-up until complete resolution. Includes telephone, on-site, and remote support as needed.
10. Escalation and incident tracking: Appropriate allocation of resources and escalation of incidents that cannot be resolved at the first level, ensuring continuous monitoring until closure.
11. Service report generation: Preparation of monthly reports on the level of service offered, validated and delivered to the service manager at the Center.

These functions guarantee comprehensive support for the IT operations of IHSM La Mayora, ensuring that all systems and users operate efficiently and securely.

2. Advanced Support and Backup for Office 365 for Eléctrica de Cádiz

On the other hand, Soltel will provide a workstation service and supply and control of the materials and equipment required by Eléctrica de Cádiz. This service will focus specifically on the comprehensive management and support for around one hundred users, this will include advanced backups, ensuring the protection and recovery of all critical user data and documents. Furthermore, it will provide what is known as "Bronze-level technical support," which will consist of continuous support and incident resolution relacionadas con el uso de Office 365.

In summary, the objective of this service will be to to ensure that Eléctrica de Cádiz customers have an efficient and safe working environmentWith adequate data backup and personalized support for any technical needs that may arise, Soltel will, as always, maintain the highest standards of quality and regulatory compliance, guaranteeing the safety and well-being of its team and the complete satisfaction of end users.

3. Provision of equipment for the Local Police Mobility Unit of the Seville City Council

Finally, it is worth mentioning the comprehensive Job Placement service that Soltel will provide to the Seville City Council's Local Police. This service will focus on provide an efficient and secure digital work environment to its staff, including the provision of appropriate tools for mobile worksuch as laptops, tablets and connectivity equipment, as well as technical support necessary to ensure the continuity and productivity of remote work.

This service will consist primarily of:

• Hardware Provision, whereby Soltel will provide computers with advanced technical specifications that ensure optimal performance, in accordance with the technical characteristics present in the contract, as well as tablets and USB-C multiport hubs compatible with multiple operating systems to facilitate mobile work.
• Workstation Support and MaintenanceThis workstation service will include continuous technical support to resolve any issues that may arise, ensuring that users maintain uninterrupted productivity. This includes automatic recovery from attacks. firmware including the configuration and cloning of equipment according to the specific needs of the organization.
• Accessories and WarrantiesAlong with the devices, accessories such as carrying cases will be provided and an on-site warranty service will be guaranteed, ensuring that the equipment is always in optimal working condition.

Soltel strengthens its position in Workplace Management with Tailor-Made Solutions

Taken together, these awards show the Soltel's commitment to excellence in the management of information and communication technologies, offering comprehensive solutions that boost operational efficiency and safety in various institutions.

From specialized technical support in scientific research at IHSM La Mayora, to the comprehensive management and support of the Office 365 equipment of Eléctrica de Cádiz and the provision of useful tools for working in mobile environments of the Local Police of the Seville City Council, Soltel demonstrates his ability to adapt to and meet the specific needs of its clients, strengthening its position in the service of advanced Workplace Management solutions.