The enormous changes the market has undergone in recent years with the incorporation of technologies that facilitate data management mean that the most effective organizations are those with a greater capacity to adapt to changes in their context. Many organizations have found technology to be a great ally in improving their data management; however, they lack the necessary resources to to properly manage their computer systems.

In both the public and private sectors, organizational changes are heavily influenced by the inertia carried over from their long institutional history (especially in the public sector), the attitude of employees with a great resistance to change, and organizational capabilities not adapted to managing it.

In order to improve the productivity and performance of a competitive organization, it is essential to evaluate current techniques and available technology to develop systems that provide efficiency and effectiveness in managing relevant information and the change that this entails.

From SOLTEL we offer and follow the following steps to effectively implement the ELECTRONIC ADMINISTRATION and carry out an efficient CHANGE MANAGEMENT:

1.- To want

In the 21st century, it is time to say, with complete honesty, whether or not we truly want to take steps to implement electronic procedures and records, reduce administrative burdens through bureaucratic simplification, promote transparency, implement electronic bidding, reorganize internal processes, and digitize services. All of this is regardless of the fact that the law, society, and the country's own evolution demand these changes.

2.- To know

Are we trained in e-government laws?

Are we sufficiently well trained in the technical and functional aspects that its implementation entails (electronic signature, document management, process management, etc…)?

Are we truly trained in new skills such as leadership or emotional intelligence?

Once we accept that we must transform the organization and functioning of our organizations… from SOLTEL We'll help you get started.

3.- Legal coverage

Among all the legislation, there are not only regulations that allow for the implementation of e-government, but also those that mandate it. Therefore, the real problem does not stem from legal coverage, which is ample, but from legal certainty.

This type of security is part of a broader framework, the National Security Framework (related to interoperability, security, cybersecurity, data protection, etc.). This leads us to the next point…

4. Security (regulations, interoperability and systems)

We can distinguish three levels (all of them with the same degree of importance): adaptation regulations, technical interoperability documents, and system security protocols.

• A) Adaptation regulations: The impact of the "new" laws of procedure, transparency, data protection, public procurement and legal framework In administration, it requires adapting the pre-existing local regulations governing the different procedures to them.
• B) Interoperability: Documents, electronic management policies and Technical Interoperability Standards.
• C) System security: Legal security and information technology are closely linked; and every organization is obligated to adopt the appropriate measures to comply with the regulations of the National Security Scheme (ENS), the National Cybersecurity Framework (ENI), the European General Data Protection Regulation (GDPR), and cybersecurity standards. These measures must, however, be coordinated within a higher-level framework, that of the National Cryptologic Center (CCN).

5. Organizational changes

Organizational changes have become inevitable. Since SOLTEL we conduct an analysis of staff availability and needs, both from the point of view of the number of staff members, as well as their professional profiles or qualification levels.

6. Change Management

In addition to the organizational and functional aspects, which are more technical and often dictated by company management or the law itself, it's crucial to understand that any change management or improvement process hinges on managing people. Training, informing, empowering, engaging… There are many actions we can take to ensure that the majority of people within the organization embrace the "wanting" and "knowing" that we advocate in points 1 and 2.

The key is to explain things clearly, and the crucial element is understanding the psychological aspects of these processes, in which the organization itself and the people who comprise it undergo an evolution that may be more or less rapid, but is humanly inevitable. Someone has to drive and coordinate the process. We call this leadership. It's not easy, but it's exciting to manage change whose objective is to establish an excellent public service, and in any case, better than the one we inherited.

7. New skills

At this point, we're not just talking about training or learning to work differently or with new tools. We're focusing more on the idea of ​​learning, of developing new skills such as leadership, empathy, assertiveness, and emotional intelligence.
We need to adapt constantly. A good professional today is not the one who knows the theory of their job best, but the one who has a great capacity to solve problems and adapt to the needs of the moment.

8. Redesign of procedures and technical support

Technology should not be, and is not, a problem at all. If the procedures and appropriate training have been in place, starting to use a new tool or a variant of an existing one will be one of the final steps in the process of acquiring, for example, a case management system, an electronic headquarters and registry, an electronic notification system, a transparency portal, an electronic archive, or a tendering platform, among others.

9. Quality of service

From SOLTEL we seek quality of service, because if we don't achieve it, electronic will not be better than non-electronic.

10. Consolidate and improve

To survive, one must not merely maintain, but improve. Our goal is to work towards this continuous improvement, service quality, and excellence, constantly generating public value, not only during the peak "market launch" phases of major projects, but throughout all their stages.

For all these reasons, the purpose of SOLTEL It is to help you implement strategies that can lead to effective change, in a controlled environment of the technological field and the people who adapt to it.

Remember: “Improving is changing; being perfect is changing frequently.”