Soltel's Technical Telecommunications Office offers a specialized service for the control and management of projects and interventions, and assumes the important role of general operational coordination of the Client's network, ensuring the quality of the activities carried out by the various actors working on it.

Soltel's Telecommunications Technical Office, within the Catalog of Services it offers, designs and builds a Dashboard that provides a global view of the operational management of the service of each of the communications providers to the Client, making it possible to carry out the operational management and control of all the activities that allow the development of the coordination and monitoring of a project, allowing improvement and corrective actions linked to action plans that anticipate deviations in the service.

The two relevant aspects to measure, which will provide a real picture of what is happening in the Telecommunications Network managed by the Technical Office, are technical management and economic management.

Technical management, based on data reported by management tools (response times, resolution and closures) of service requests, incidents and queries based on defined business quality indicators, and economic management of billing, which gives the client the possibility of having updated economic data at each moment of billing of telecommunications services oriented to a global economic balance throughout the life of the project.

These management aspects will be measured through indicators to assess the effectiveness and efficiency of the services provided by the telecommunications network operators managed by Soltel's Technical Office. These indicators will provide the Client with a comprehensive and realistic view of the added value of the business's evolution and improvement, enabling the Technical Office to act swiftly in response to incidents.

If we talk about advantages, the benefits offered by using a dashboard within any business structure are countless:

• It provides an overview of the progress of the projects.
• It facilitates the design and planning of action plans
• It offers intelligent information that helps in decision making.
• Reduce risks by anticipating events

In conclusion, Soltel designs a flexible and dynamic dashboard that allows its clients to show the reality of the managed service at all times, enabling them to make decisions and design strategies that will allow them to achieve their objectives.