{"id":9231,"date":"2015-01-12T15:49:50","date_gmt":"2015-01-12T15:49:50","guid":{"rendered":"http:\/\/www.soltel.es\/?p=3184"},"modified":"2025-08-08T12:39:58","modified_gmt":"2025-08-08T12:39:58","slug":"ichelp-inteligencia-competitiva-en-sistemas-help-desk-mejora-de-los-sistemas-helpdesk-con-tecnologia-cbr-mineria-de-datos-y-auto-aprendizaje-3","status":"publish","type":"post","link":"https:\/\/www.soltel.es\/en\/ichelp-inteligencia-competitiva-en-sistemas-help-desk-mejora-de-los-sistemas-helpdesk-con-tecnologia-cbr-mineria-de-datos-y-auto-aprendizaje-3\/","title":{"rendered":"ICHELP Competitive Intelligence in Help-Desk Systems. Improvement of Help-Desk systems with CBR technology (data mining and self-learning)."},"content":{"rendered":"<p class=\"p1\">Project subsidized by the CDTI and supported by the Ministry of Economy and Competitiveness with aid co-financed by ERDF funds through the \u201cSmart Growth Operational Programme 2014-2020\u201d and CDTI's own funds.<\/p>\n<p class=\"p2\"><b>Project objective<\/b><\/p>\n<p class=\"p2\">The overall goal of this project is to build a service platform that can be installed on top of the standard tools used by a HelpDesk service. This platform generates a knowledge base of the incidents handled by the helpdesk service, which can be easily accessed by technicians while they work.<\/p>\n<p class=\"p2\">A CBR system adds intelligence to the platform, locating the most similar cases to suggest possible solutions to a given incident, and also helping in task planning.<\/p>\n<p class=\"p2\">The entire system is distributed in a SaaS model, where the only real link to the corporate system is an ETL procedure that reads from its database to keep the platform up to date.<\/p>\n<p class=\"p2\"><b>Research organizations<\/b><\/p>\n<p class=\"p2\">Research Group on Electronic Technology and Industrial Computing (TIC-150) of the University of Seville.<\/p>\n<p class=\"p2\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3077\" src=\"http:\/\/www.soltel.es\/wp-content\/uploads\/2017\/10\/use_300.gif\" alt=\"use_300\" width=\"150\" height=\"150\" \/><\/p>\n<p class=\"p1\"><b>Supported by<\/b><\/p>\n<p class=\"p1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3281\" src=\"http:\/\/www.soltel.es\/wp-content\/uploads\/2015\/01\/FEDER-UE.png\" alt=\"FEDER-UE\" width=\"300\" height=\"90\" \/>\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3283\" src=\"http:\/\/www.soltel.es\/wp-content\/uploads\/2015\/01\/CDTI-660x165.png\" alt=\"CDTI-660x165\" width=\"300\" height=\"97\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Proyecto subvencionado por el CDTI y apoyado por el Ministerio de Econom\u00eda y Competitividad con una ayuda cofinanciada por fondos FEDER a trav\u00e9s del \u201cPrograma Operativo de Crecimiento Inteligente 2014-2020\u201d y fondos propios del CDTI. Objetivo del proyecto El objetivo general de este proyecto es construir una plataforma de servicios que se pueda instalar sobre&#8230;<\/p>","protected":false},"author":8,"featured_media":3185,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[165,37,162,166,163],"tags":[551],"class_list":["post-9231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cuadros-de-mando","category-idi","category-data-mining","category-saas","category-sistemas-expertos","tag-ichelp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ICHELP Inteligencia Competitiva en Sistemas Help-Desk. 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Mejora de los sistemas HelpDesk con tecnolog\u00eda CBR (miner\u00eda de datos y auto-aprendizaje). - Soltel Group\" \/>\n<meta property=\"og:description\" content=\"Proyecto subvencionado por el CDTI y apoyado por el Ministerio de Econom\u00eda y Competitividad con una ayuda cofinanciada por fondos FEDER a trav\u00e9s del \u201cPrograma Operativo de Crecimiento Inteligente 2014-2020\u201d y fondos propios del CDTI. Objetivo del proyecto El objetivo general de este proyecto es construir una plataforma de servicios que se pueda instalar sobre...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.soltel.es\/en\/ichelp-inteligencia-competitiva-en-sistemas-help-desk-mejora-de-los-sistemas-helpdesk-con-tecnologia-cbr-mineria-de-datos-y-auto-aprendizaje-3\/\" \/>\n<meta property=\"og:site_name\" content=\"Soltel Group\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Soltel-IT-Solutions\/158795267511286\" \/>\n<meta property=\"article:published_time\" content=\"2015-01-12T15:49:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T12:39:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.soltel.es\/wp-content\/uploads\/2018\/05\/logo-ICHelp.png\" \/>\n\t<meta property=\"og:image:width\" content=\"335\" \/>\n\t<meta property=\"og:image:height\" content=\"126\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Comunicacion-Soltel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@soltel_it\" \/>\n<meta name=\"twitter:site\" content=\"@soltel_it\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Comunicacion-Soltel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.soltel.es\\\/ichelp-inteligencia-competitiva-en-sistemas-help-desk-mejora-de-los-sistemas-helpdesk-con-tecnologia-cbr-mineria-de-datos-y-auto-aprendizaje-3\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.soltel.es\\\/ichelp-inteligencia-competitiva-en-sistemas-help-desk-mejora-de-los-sistemas-helpdesk-con-tecnologia-cbr-mineria-de-datos-y-auto-aprendizaje-3\\\/\"},\"author\":{\"name\":\"Comunicacion-Soltel\",\"@id\":\"https:\\\/\\\/www.soltel.es\\\/#\\\/schema\\\/person\\\/23bfee8c77d68affbdefb2efd436f329\"},\"headline\":\"ICHELP Inteligencia Competitiva en Sistemas Help-Desk. 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